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I get asked to speak a lot on this topic. Erika Brown selected as Citis Chief DEI Officer, Next: SHRM Employment Law & Compliance Conference, Diversity and Inclusion Metrics and Analytics, Diversity Accountability Requires More Than Numbers, New OSHA Guidance Clarifies Return-to-Work Expectations, Trump Suspends New H-1B Visas Through 2020, Faking COVID-19 Illness Can Have Serious Consequences, Automate HR reporting and analytics with Employee Cycle, How HR Technology Supports Diversity and Inclusion. Revenue and/or value added per employee EN. Sodexos commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and provide networking opportunities. We believe that this is a long-term commitment and a journey, Anand noted. The company has come a long way throughout its establishment in improving diversity within the company. If so, you belong in this family. Sodexo received an A score recognizing our actions to measure and reduce environmental risks within supply chain. ***It is a broad analysis and not all factors are relevant to the company specific. In this session, Dr. Chris Parker, Head of Research and Data Analytics at DiversityInc and Dana Adamczyk, Senior Manager, 2022 was a challenging year for HR leaders. Data on new hires are reviewed quarterly. What are the core competencies of Sodexo Diversity and how it can add value going future? I have been recruiting for 25 years almost now and Ive never seen 24 months like we just went through, says Jason Delserro, Chief Talent Acquisition Officer, Moderator:Colton Palmer, Senior Partnership Manager at DiversityInc Panelists: Steven Wallish, Assistant Vice President of Business Intelligence Analytics at AT&T (Hall of Fame, Top 50 Companies for Diversity list) Tammy Adrian, Vice President of HR Strategy. Academy of Management Executive, Vol. Another way to look at it, according to Data Enthusiast, is that a scorecard shows progress over time while a dashboard is a comprehensive snapshot of the moment. Broadly there are four main components / features of Balance Scorecard. percentages for the workfor ce, management and t op executives. If sales are down or if the economy is poor, you cant stop your focus on diversity and inclusion or youll lose ground and traction. Please log in as a SHRM member. Do the firm require to make either small tweaks or big changes in the internal processes to build of maintain sustainable competitive advantage. Comprehensive is the critical word there, as dashboards are often more detailed and have more support information. The biggest advantage of Balance Scorecard approach for Shifting the Diversity Climate: The Sodexo Solution is that it provides senior executives and leaders with a framework that they can use to develop a holistic strategy rather than just optimizing just one part of the business. Use the Scorecard to Forecast: Sodexos Johnson advises companies to be predictive. Balanced Scorecard Analysis, case solution, Balanced Scorecard Solution. Some even link metrics to key business.. Shifting the Diversity Climate: The Sodexo Solution case study provides a strategic dilemma for the protagonist. The senior executives . - What is important for Sodexo Diversity shareholders? Can't access your account? Poorly defined metrics metrics are either too broad or too narrow. diversity; sodexo . Kotler & Armstrong (2017) "Principles of Marketing Management Management", Published by Pearson Publications. Companies are increasingly using metrics or "diversity scorecards" to measure progress in hiring, promoting and retaining women and minority employees. What is required to improve the brand equity or market performance in terms of marketing, sales, distribution, and pricing strategy. A proportion We offer inclusive programs and practices, such as DE&I learning and flexibility, to support the diverse needs of our employees. David A. Thomas, Stephanie J. Creary (2018), "Shifting the Diversity Climate: The Sodexo Solution Harvard Business Review Case Study. There are multiple studies on this topic, but Ill reference McKinseys report from 2020 that shows companies with more than 30% female executives were more likely to outperform companies where this percentage ranged from 10 to 30, and in turn, these companies were more likely to outperform those with even fewer female executives, or none at all. We are trying to increase the total number of under-represented minorities in the top 100 medical and administrative senior-level positions to 20 percent by the year 2020, Fuller said. . Sodexo's focus on diversity and inclusion has earned recognition on Diversity Best Practice's inaugural Inclusion Index. A quick Google search will lead you to many articles on DE&I best practices you can adopt, but a few ideas: You dont have to be the CEO to be a leader. And that was it. In the spirit of International Womens Day, Ill focus on gender diversity, but its worth mentioning the case for ethnic and cultural diversity is equally compelling. Members may download one copy of our sample forms and templates for your personal use within your organization. Balanced Scorecard is a resource focused strategic analysis tool. I could have instituted it or demanded it myself. These include good faith efforts to build a diverse and inclusive workplace and include measures such as diversity-related training participation rates, networking group participation, and achievement of diversity council objectives, affirmative action goal attainment, and the like. Likewise, Organizational Success factorswhich are the same for all leaders regardless of their levelare a set of competencies, including diversity, that each individual manager is held accountable for, Wiley-Little noted. HARVARD BUSINESS SCHOOL CASE STUDY Shifting the - Sodexo. It has been refreshing for me to join Sodexo, a company where the culture is steeped in leading-edge diversity, equity and inclusion practices. If anything, such times are when organizations really need to focus on diversity and inclusion because doing so perhaps can help to pull you out of a downturn or a sales slump.. What we have found is that having the metrics without the accountability is just half of the equation, Rohini Anand, chief diversity officer and senior vice president for Sodexo Inc., told SHRM Online. Companies are increasingly using metrics or diversity scorecards to measure progress in hiring, promoting and retaining women and minority employees. Although as a financial services company results are everything, and we measure everything, having too many can be overwhelming.. HARVARD BUSINESS SCHOOL CASE STUDY Shifting the - Sodexo. , Ever since Kevin Hourican took over as President and CEO of Sysco in 2020, the company has seen a lot of positive change when it comes to workplace fairness. New ideas (per employee, implemented) If you exclude people who are retired or people who are not of, The DiversityInc Top 50 Companies for Diversity survey is the ultimate assessment of diversity in corporate America. diversity strategy. Keep raising the bar. The FTSE4Good Index Series is designed to measure the performance of companies demonstrating strong Environmental, Social and Governance practices. But they need to in order to become the most effective.. Anand and Landel worked with several executives to develop and implement systems that were conducive to a diversity strategy. Subscribe to our email newsletter with stories of people leading diversity, equity, and inclusion at the world's biggest companies. How the decisions that Sodexo Diversity is making can impact the financial reports and balance sheet? Ensuring cultural diversity in the workplace is a process not something that happens without governance, accessibility and continuous self-reflection. We now also consider qualitative factors, including communications, he says. Each manager receives a diversity indicator of factors including headcount shift, hiring, promotions, promotions into management and flow of talent (attrition rates) in a heat map to make it pretty simplistic.. By 2010, Sodexo, North America was continuing to gain traction on its diversity strategy, and a global diversity initiative for the group was underway. Virtual & Washington, DC | February 26-28, 2023. They also conduct surveys that measure return on investment of their mentoring and employee network programs. I am now rarely the only woman in the room. Grassroots efforts are often the most successful! Balanced Scorecard also provides a base to build a metrics framework that is aligned and consistent. Find out why and how your organization canbecome one. When it comes to creating accountability for diversity and inclusion, experts suggest that organizations: Keep the process clear, simple and understandable. Theoretically there are no great disadvantages of Balance Scorecard approach but in practices managers face a number of hurdles such as I have seen in my own company how senior-level sponsorship and high employee engagement are critical to driving progress. For the 17th consecutive year, Sodexo has been ranked as one of the top-rated companies of the Restaurants & Leisure Facilities on the S&P Global Dow Jones Sustainability World Index. With a strategic focus on the business case and how diversity can drive employee engagement and business development, Sodexos diversity efforts have developed from a compliance framework to a strategic business imperative embedded in the fabric of the culture. diversity; sodexo . His current scorecard focuses on talent acquisition and talent development, with emphasis on key levels for new hires, managers and senior executives. Everyone can assess the diversity of their own team and their teams teams. In 2022, for the 15th consecutive year, Sodexo was ranked among the top-scoring company in its industry for its excellent sustainability performance. Some people can give you really good answers to that, others cant, Bye said. Sodexo, which puts as much as 25 percent of extra compensation into the "diversity" bonus, pays that bonus regardless of the companies' financial results that year. Barney, J. Why is it called a Balanced Scorecard? 2 in the DiversityInc Top 50), Monsanto (No. Sodexos initiative, Making Every Day Count: Driving Business Success Through the Employee Experience, is a systemic strategy to provide the tools, resources, and support necessary to ensure success of all employees, including women. Claims and complaints handling The initiative focuses on Sodexos more than 15,000 salaried employees working at 6,000 client sites and offices throughout the United States. Handling service calls. Your session has expired. Balanced Scorecard analysis of Sodexo Diversity is a comprehensive effort to integrate and align strategy and operations. Information availability relative to need. Board.org and The Board are trademarks of Board.org LLC. Strategic redundancy in job skills (job-coverage ratio) The hospitals plan is to have 40 different diversity working groups in departments ranging from radiology and pathology to environmental services. Each of those leads also does a talent review with Barra, and diversity (and the scorecard results) are factored into that review, which impacts their bonuses. While almost 70% of jobs require a bachelors degree or higher, fewer than 50% of workers have one. Our position is to both recognize that we can do more in corporate diversity and to follow through on our commitments. One of the key aspects of being able to measure and hold people accountable for diversity is to essentially make sure diversity is in alignment with the business mission or business strategies, Hubbard said. Thomas J. Wilson, Allstates chairman, president and CEO, receives yearly data on workforce diversity components for each of his direct reports from demographics, promotion rates and opportunity, retention and turnover for their area of business which has implications on their overall performance and those of their leaders, Wiley-Little noted. Product development cycle Most recently, I spoke with Hart Energy and was featured in their Diversity in Energy publication. Companies need to start holding leaders accountable for progress on diversity, and we all know that what gets measured gets done. Some of the Human Resources metrics that can be used in Balanced Scorecard approach are - At Georgia Power in Atlanta, diversity and inclusion initiatives include a long-term management and organizational culture change process designed to expand management skills and accountability and to build trust around leading diverse work teams so everyone feels valued, respected and productive, and that includes white men, according to Frank McCloskey, vice president of diversity for Georgia Power. Keep It Simple: Especially when dealing with senior executives, complicated scorecards with mind-numbing details wont be effective, as these busy leaders dont have time to go through all the data. Sodexo's commitment to diversity, equity and inclusion (DE&I) is supported by our nine Employee Business Resource Groups (EBRGs), which foster cultural diversity and . Existing customer business development In 2002, Dr. Rohini Anand was hired by Michel Landel, CEO of Sodexo, North America. O. E. Williamson, Markets and Hierarchies(New York: Free Press, 1975) EcoVadis is a collaborative platform used to evaluate Corporate Responsibility performance. Fight for the things that you care about, but do it in a way that will lead others to join you. To request permission for specific items, click on the reuse permissions button on the page where you find the item. Some of the Customer Perspective metrics that can be used in Balanced Scorecard approach are - If youre driving meaningful change on complicated issues, weve got a board seat for you. As a senior leader, a portion of my long-term incentive is tied to the company achieving 40% female representation in the Global Senior Leadership group by 2024 (were at 38% today). The initiative focuses on Sodexo's more than 15,000 salaried employees working at 6,000 client sites and offices throughout the United States. Go to contentGo to the main menuGo to search Change Location Worldwide Worldwide Change Location Americas document.head.append(temp_style); You may be trying to access this site from a secured browser on the server. Sodexo measures more than just the traditional HR areas such as attraction, recruitment, retention, promotions, etc. This is demonstrated in the "DiversityInc Top 50 Companies for Diversity," making the number two spot on the list in 2012. 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English Deutsch Franais Espaol Portugus Italiano Romn Nederlands Latina Dansk Svenska Norsk Magyar Bahasa Indonesia Trke Suomi Latvian Lithuanian esk . The inclusion part still has a quantitative feel to it.. Feel free to connect with us if you need business research. EN. Any hiring manager can ask for a diverse slate. Learn how SHRM Certification can accelerate your career growth by earning a SHRM-CP or SHRM-SCP. Sodexo is proud of the work we've done to date in diversity management and fostering an equitable and inclusive corporate culture, but there is still more work to do. 3 min read. Data collection challenges apart from digitally native companies, traditional organizations still faces lots of problem in collecting and organizing data. For an example of a diversity dashboard from Monsanto, click here. $('.container-footer').first().hide(); We were clear that metrics as a core competency was going to be the foundation driving inclusion and better transparency, she says. Sodexo agrees and commits to maintain a diversity and inclusion component to its annual bonus plan for bonus-eligible managers during the term of this Decree. Sodexo, based in Gaithersburg, Md., recently ranked sixth on DiversityIncs list of top 50 Companies for Diversity. We have confidential conversations you cant have anywhere else. Sodexhos qualitative metrics have rigor around them, are measurable and get at the behavior change and outcomes were after, Anand said. If you dont have metrics and scorecards for other things you cant just have them for diversity., Think carefully about the behaviors that you want. 49-61. B. Diversity scorecards used to be all about representation. In keeping with the organizations long-term focus, this incentive is paid regardless of the companys financial performance for the fiscal year. Intentional innovation to support the military, Environmental Services and Infection Prevention, Convenience, Office Coffee, and Micro Markets, Engage Employees with Satisfying Food Services, Sodexos Actions to Mitigate Impacts of Coronavirus, leading-edge diversity, equity and inclusion practices. Top management is involved in and. In addition, in 2010, engagement scores for women were at 71 percent, up 10 percent from 2006 and considered above the Aon Hewitt threshold for best in class.. Sodexos scorecard has a clear executive-summary page showing the bottom line on hiring, promotion and retention, with a heat map for each business unit showing progress or challenges. The team started to build the human resource processes that would address many of the concerns in the lawsuit: training systems, selection systems, and a career posting center. , are measurable and get at the world 's biggest companies i have. 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Can accelerate your career growth by earning a SHRM-CP or SHRM-SCP detailed and have more information. Broad or too narrow start holding leaders accountable for progress on diversity,,... I could have instituted it or demanded it myself the company you care about, but do it a. Of Balance Scorecard year, Sodexo was ranked among the top-scoring company in its industry for its excellent performance.